How we collect, use, and protect your personal information in compliance with UK data protection laws
Peaceful Path Mediation UK is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our online family mediation services.
We process your personal data in compliance with UK GDPR and the Data Protection Act 2018. Your data is used solely for providing mediation services and is protected by professional confidentiality requirements.
This policy applies to all our services including:
For the purposes of UK data protection law, Peaceful Path Mediation UK is the data controller responsible for your personal information.
Contact Details:
We collect different types of personal information depending on how you interact with our services:
| Data Category | Examples | Source |
|---|---|---|
| Contact Information | Name, email address, phone number, postal address | Directly from you |
| Identity Information | Date of birth, identification documents (if required) | Directly from you |
| Case Information | Details about your family situation, children's information | Mediation sessions |
| Financial Information | Income, assets, liabilities (for financial mediation) | Mediation sessions |
| Communication Records | Emails, messages, session notes, agreements | Our interactions |
| Technical Information | IP address, browser type, device information | Website/platform usage |
| Payment Information | Payment card details, transaction records | Payment processing |
During mediation, we may process special categories of personal data including:
This data is processed only with your explicit consent and where necessary for mediation purposes.
We process your personal data based on the following legal grounds:
| Legal Basis | Purpose | Examples |
|---|---|---|
| Contract Performance | Providing mediation services | Conducting sessions, creating agreements |
| Legal Obligation | Compliance with legal requirements | MIAM certificates, safeguarding duties |
| Legitimate Interests | Business operations and improvements | Service development, fraud prevention |
| Explicit Consent | Sensitive personal data processing | Health information, marketing communications |
| Vital Interests | Protecting someone's life or safety | Safeguarding concerns, emergencies |
We use your personal information for the following purposes:
You can withdraw consent for marketing at any time by clicking unsubscribe in any email or contacting us directly.
We retain your personal data only for as long as necessary for our legitimate business purposes and legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Mediation case files | 7 years after case closure | Professional requirements, potential legal disputes |
| Financial records | 6 years after last transaction | Tax and accounting obligations |
| Communication records | 7 years after last contact | Service continuity, professional standards |
| Technical logs | 12 months | Security monitoring, system maintenance |
| Marketing data | Until consent withdrawn | Ongoing communication preferences |
| Website analytics | 26 months | Service improvement, usage analysis |
After these periods, data is securely deleted or anonymized unless we have a legal obligation to retain it longer.
We implement comprehensive security measures to protect your personal data:
In the unlikely event of a data breach, we will notify affected individuals and the ICO within 72 hours, as required by law.
Under UK data protection law, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at contact@peacefumediation.co.uk. We will respond within one month and may ask for identification to verify your identity.
Some rights may be limited where:
Our services are designed for adults, but we may process information about children as part of family mediation:
We have legal duties to protect children's welfare and may need to share information with appropriate authorities if we have concerns about a child's safety.
We primarily process data within the UK. Where we use international service providers, we ensure appropriate safeguards:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
This policy version is effective from July 18, 2025. Previous versions are available on request.
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: contact@peacefumediation.co.uk
Data Protection Officer: Dad-Link
Website: https://peacefumediation.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
ICO: https://ico.org.uk | 0303 123 1113